Refund & Cancellation Policy

How subscription cancellation, recurring billing, and billing disputes are handled for RevRent.

Effective date: 14 September 2026

This policy explains how cancellation and refunds work for RevRent paid subscriptions purchased through the Business Application.

Billing decisions marked below as placeholders require final business approval before production launch.

1. Subscription cancellation

  • Paid subscriptions can be cancelled from the Subscription page inside the Business Application.
  • When you cancel, RevRent schedules cancellation at the end of the current paid billing period unless the in-product status indicates otherwise.
  • After cancellation is scheduled, you generally retain paid plan access until the end of the current billing period, after which your account moves according to the product's subscription rules.
  • Cancelling auto-renewal does not automatically delete your business data. Data retention is described in our Privacy Policy.

2. Free Trial

RevRent offers a Free Trial that provides Starter-level functionality for eligible new businesses. A Free Trial is not a paid Starter subscription.

No recurring charge is initiated for the Free Trial itself. If you choose a paid plan during or after the trial, billing follows the Subscription & Billing Policy.

3. Recurring billing

Paid plans renew automatically at the end of each billing cycle (monthly, quarterly, or annual) through Razorpay until you cancel auto-renewal before the renewal date shown in your account.

Recurring charges use the payment method authorized during Razorpay checkout (for example, card or eMandate, as supported in your region and test/live mode).

4. Failed payments and renewal issues

If a renewal payment fails, RevRent may mark the subscription as past due or apply grace-period access according to the in-product subscription status shown in your account.

You should update your payment authorization with Razorpay or contact us if renewal failures persist.

5. Refunds

Except where required by applicable law or explicitly approved by RevRent in writing, subscription fees are generally non-refundable once a billing period has begun.

[REFUND EXCEPTIONS / PRO-RATA RULES — TO BE CONFIRMED BY BUSINESS]

If you believe you were charged in error, contact us promptly with your business name, invoice/payment reference, and charge details.

6. Duplicate or unauthorized charges

  • If you see a duplicate successful charge for the same billing period, contact us with payment references so we can investigate.
  • Verified duplicate charges will be handled according to the final refund rules confirmed by the business.
  • Unauthorized charges should also be reported to your bank or payment provider as applicable.

7. Service termination

We may suspend or terminate access for breach of our Terms, unlawful use, or extended non-payment, subject to applicable law.

If your account is terminated for cause, refunds are generally not provided except where required by law.

8. Billing support contact

  • Legal entity: [LEGAL ENTITY NAME]
  • Registered address: [REGISTERED ADDRESS]
  • Contact email: [CONTACT EMAIL]
  • Website contact form: https://www.revrent.in/contact
  • Include your registered business email, Razorpay payment ID or invoice number, and a description of the issue.